At The Ac Zone Private Limited, customer satisfaction is our top priority. We are committed to providing high-quality air conditioning, HVAC, ventilation, rust proofing, and air purification products. If you are not fully satisfied with your purchase, our Refund & Return Policy outlines how you can return items and request a refund or replacement.
1. Return Eligibility
You may request a return or refund for the following reasons:
The product is defective or damaged during delivery.
The product delivered is incorrect or does not match the order.
The product is unused and in its original packaging.
Note: Customized products, services, or items damaged due to mishandling after delivery are not eligible for return.
2. Return Process
To initiate a return, please follow these steps:
Contact our customer support team at [Insert Email Address] or [Insert Phone Number] within 7 days of receiving the product.
Provide your order number, details of the issue, and supporting images (if applicable).
Our team will verify the issue and guide you through the return or replacement process.
3. Refund Process
Once your return request is approved and the product is received:
Refunds will be processed through the original payment method used during checkout.
Depending on your bank or payment provider, the refund may take up to 7-10 business days.
Shipping charges are non-refundable unless the return is due to our error.
4. Replacement
If you are eligible, we will offer a replacement for defective or incorrect products at no extra cost. The replacement will be shipped within 5 business days of confirming the issue.
5. Cancellation Policy
Orders can be cancelled before shipping by contacting our support team. Once the order is dispatched, cancellations may not be possible. In such cases, you may follow the return process after receiving the product.
6. Warranty Claims
Certain products come with manufacturer warranties. Warranty claims are handled as per the specific warranty terms provided with the product. Our customer support team can assist you in processing warranty claims.
7. Non-Returnable Items
The following items are not eligible for return or refund:
Customized or personalized products.
Services such as installation, maintenance, or repairs.
Products damaged due to improper use or external factors.
8. Our Commitment
We strive to resolve any issue promptly and fairly. If you have concerns or feedback, our dedicated customer service team is available to assist you and ensure your experience with us is smooth and satisfactory.
Contact Us
For any queries related to refunds, returns, cancellations, or warranty claims, please contact:
The Ac Zone Private Limited #99, Harrington Road, A1 Harrington Court, 14th Avenue, Chetpet, Tamil Nadu – 600031 Email: support@theaczone.com Phone: +91 (44) 28192035
