Thank you for choosing The Ac Zone Private Limited for your air conditioning, HVAC, ventilation, rust proofing, and air purification needs. We are committed to ensuring that your order reaches you safely and on time. This Shipping Policy explains how we process and deliver orders placed on our website.
1. Shipping Areas
We currently deliver to locations across India. During checkout, you can enter your shipping address to confirm availability in your area. For orders outside the delivery zone, please contact our customer support team for assistance.
2. Order Processing Time
Orders are processed within 1-2 business days after the payment is confirmed.
Customized or large equipment orders may require additional processing time, which will be communicated to you before shipment.
Orders placed during weekends or holidays will be processed the next working day.
3. Delivery Timeline
Standard delivery typically takes 3-7 business days, depending on the shipping address.
Express or priority shipping options may be available at checkout for faster delivery.
Delivery timelines are estimates and may vary due to external factors such as location, weather, courier delays, or unforeseen circumstances.
4. Shipping Charges
Shipping charges are calculated based on the weight, dimensions, and destination of the order.
Free shipping may be offered for orders above a certain amount, which will be displayed at checkout.
Any customs, import duties, or additional taxes applicable for specific regions are the responsibility of the customer.
5. Packaging
We ensure that all products are securely packaged to prevent damage during transit.
Special care is taken while packaging delicate and high-value items such as air conditioners and HVAC equipment.
6. Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS, allowing you to monitor the shipment status in real-time through our courier partner’s platform.
7. Delivery Issues
In case of delivery failure due to an incorrect address, recipient unavailability, or other reasons:
Our team will attempt delivery as per courier guidelines.
If the order is returned, you will be notified and given options for re-dispatch or refund (as per our Refund & Return Policy).
Please ensure that the contact details and address provided at checkout are accurate to avoid delays.
8. Damaged or Defective Items
If the product is received damaged or defective, please contact our support team within 7 days of delivery. Provide images and details to initiate a return or replacement, as outlined in our Refund & Return Policy.
9. Installation & Services
Shipping only covers the delivery of the product. Installation, maintenance, or repair services are available at additional charges and can be scheduled separately.
10. Contact Us
For shipping inquiries, tracking assistance, or delivery-related concerns, you can reach us at:
The Ac Zone Private Limited #99, Harrington Road, A1 Harrington Court, 14th Avenue, Chetpet, Tamil Nadu – 600031 Email: support@theaczone.com Phone: +91 (44) 28192035
